Vertical Communications TeleVantage 7.5 - Manual (Page 143)

A PPENDIX C. T ROUBLESHOOTING C-7
7. If none of the previous steps resolve the problem, and the DM3 boards are still not
being detected, run the TeleVantage Problem Report Wizard, which is installed
automatically when you install the TeleVantage Server. The appropriate log files are
automatically added to the Problem Report .ZIP file. E-mail the .ZIP file to your
technical support representative. For more about the using Problem Report Wizard,
see “Reporting problems to your TeleVantage provider” in Chapter 12 in
Administering TeleVantage.
If you have not yet installed the TeleVantage Server, assemble the following
information manually and send it to your technical support representative.
Q Windows registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\dlgcmpd\Num
OfDevicesFound
Q Log files, located in the <W2K System dir>\SYSTEM32\ directory:
Q merc.log
Q dm3bsp.log
Q poweron.log
Q clusterpkg.log.* (* is 1, 2, 3, and so forth)
Q dm3fdspdll.log
DCM fails to detect a D/41ESC board
The Intel Dialogic Configuration Manager is occasionally unable to automatically detect a
D/41ESC board. If you encounter this problem, manually add the board, as follows:
1. If the Intel Dialogic Configuration Manager (DCM) is not already running, start it
according to the on-screen instructions.
2. Choose Action > Add Device .
3. In the Add Hardware Wizard dialog box, under Family , select D/x1E .
4. From the Model list, select D/41ESC .
5. Click Next .
6. Enter a name to identify the board, for example, “First D/41ESC.” Click Next .
7. In the Properties dialog box, select the appropriate parameters for the board. For
RXGAIN settings, see “Configuring analog trunk boards” on page 7-21.
8. Click OK .
The next time you start the DCM, it will automatically detect the D/41ESC board and any other
D/41ESC boards in your system.