Interlogix SuperBus 2000 2X20 - Manual (Page 7)

Test the touchpad by arming and disarming the system,
activating the touchpad panics, bypassing sensors, and by
turning lights on and off to verify the correct operation. Refer to
the panel Owner’s Manual for system operating instructions.
Panel Programming
An alphanumeric touchpad must be used to program some
panels. For a complete description of programming
commands, refer to the specific panel Installation Instructions.
Troubleshooting
Tables 3, 4, and 5 describe actions you can take to correct
problems you may experience when connecting bus devices to
each of the different panels
Table 3: Ultragard troubleshooting
Problem Action/Solution
All touchpads display
1 - OFF but they
don’t work or won’t
enter program mode. Disconnect all touchpads except the original.
Set the panel mode switch to PROGRAM,
enter the install code, and switch back to RUN.
Assign a different unit number to each
touchpad using the procedure outlined in this
document.
The touchpad
displays the
message BUS
FAIL UNIT N (N =
unit number of
failed bus device).
Turn off the panel power switch. Check the
wiring at all bus devices and correct where
necessary.
Assign a different unit number to each
touchpad using the procedure in this
document.
Set the panel mode switch to PROGRAM then
back to RUN.
The panel reports
a trouble condition
on the touchpad
loop.
Change the unit number on the new bus
device to an unused unit number. Turn power
OFF then ON. Set the mode switch to
PROGRAM then back to RUN.
Turn off the panel power switch. Check and
correct the touchpad wiring.
The panel must learn the hardwire loops again
when a touchpad unit number is changed.
Table 4: Concord and Concord Express troubleshooting
Problem Action/Solution
The touchpad
doesn’t power up (no
display and no beeps
when buttons are
pressed). Check for correct wiring connections at the
touchpad and panel terminals.
Make sure the panel battery is connected
correctly and that the panel transformer is
plugged in.
Make sure the panel transformer is not
plugged into an electrical outlet controlled by a
switch. Relocate the transformer to an
unswitched outlet if necessary.
The touchpad display
appears blank, but
beeps sound when
buttons are pressed. Check the touchpad display contrast setting. It
may be set to 0 (no display).
The touchpad
displays a flashing
star [*], indicating a
trouble condition,
and the system
doesn’t respond to
commands from the
touchpad. Check for correct bus wiring connections
(green and white wires) at the touchpad and
panel terminals.
Make sure the touchpad unit number is set to
a number different from all other bus device
unit numbers. If necessary, change the
touchpad unit number. (Concord panels with
software versions 1.0–1.6 only).
Make sure the touchpad is learned into the
panel.
Table 5: Advent troubleshooting
Problem Action/Solution
The touchpad display
seems “stuck” in the
program mode. Check that the panel is not in the program
mode of operation.
The touchpad
displays “**********”,
an error message, or
appears “dead” and
does not respond to
button presses. Check that the wiring connector is plugged into
the back of the touchpad.
Check for incorrect wiring, opens, or shorts.
Check panel power.
From another touchpad enter program mode
and verify touchpad is enrolled.
The touchpad
displays “Touchpad
Not Enrolled.” Perform the procedure for “Existing
Installations” under the section “Powering up
Advent Panels,” in this document.
SuperBus 2000 2X20 LCD Alphanumeric Touchpad Installation Instructions 7