Customer care and warranty – Philips 271P4QPJEB-27 User Manual

Page 37

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9. Customer care and warranty

© Note

A red or blue bright dot must be more than 50

percent brighterthan neighboring dots while

a green bright dot is 30 percent brighterthan

neighboring dots.

Black Dot Defects

Black dot defects appear as pixels or sub pixels

that are always dark or 'off.That is, a dark dot is

a sub-pixelthat stands out on the screen when

the monitor displays a light pattern.These are

the types of black dot defects.

Proximity of Pixel Defects

Because pixeland sub pixels defects ofthe

same type that are nearto one another may be

more noticeable, Philips also specifies tolerances

forthe proximity of pixeldefects.

Pixel Defect Tolerances

In orderto qualify for repair or replacement

due to pixeldefects during the warranty period,

aTFT Monitor panel in a Philips fiat panel

monitor must have pixelor sub pixeldefects

exceeding the tolerances listed in the following

tables.

BRIGHT DOT DEFECTS

ACCEPTABLE LEVEL

1 lit subpixel

3

2 adjacent lit subpixels

1

3 adjacent lit subpixels (one white pixel)

0

Distance between two bright dot defects*

>15mm

Totalbright dot defects ofalltypes

3

BLACK DOT DEFECTS

ACCEPTABLE LEVEL

1 dark subpixel

5 orfewer

2 adjacent dark subpixels

2 or fewer

3 adjacent dark subpixels

0

Distance between two black dot defects*

>15mm

Totalblack dot defects ofalltypes

5 orfewer

TOTAL DOT DEFECTS

ACCEPTABLE LEVEL

Totalbright or black dot defects ofalltypes

5 orfewer

© Note

1. 1 o r 2 adjacent sub pixeldefects = 1 dot defect

2. This monitor is ISO9241-307 compliant, Class-I compliant.(ISO9241-307: Ergonomic requirement,

analysis and compliance test methods for electronic visualdisplays)

3. ISO9241-307 is the successor offormerly known ISO13406 standard, which is withdrawn by the

InternationalOrganisation forStandardisation (ISO) per: 2008-11-13.

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