Getting assistance, Obtaining nameplate information, Returning your unit – Shellab SSI10R-2 User Manual
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SHEL LAB SI9/SI9R Shaking Incubator Operational Manual
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Copyright © 2007 Sheldon Manufacturing. All rights reserved.
All specifications and features for this product are subject to change without notice.
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Getting Assistance
While your unit is still covered under warranty, repair or replacement will be made at no cost to
you according to the terms and conditions detailed at the back of this manual. Once the warranty
period has expired, we will gladly provide telephone support for the life of your unit and can
recommend an authorized service center to perform routine maintenance and to make any
necessary repairs.
Obtaining Nameplate Information
Before you contact customer service, obtain the following information about your unit from the data plate at
the back of the unit. Use the spaces below to record the information.
________________________________________
Model Number
________________________________________
Serial Number
Returning Your Unit
In the rare event that a Sheldon customer service representative directs you to return your unit under
warranty to our facility for testing, repair or replacement, you will be provided with a Return Authorization
(RA) number. Please note that the following are required before returning a unit to Sheldon Manufacturing,
Inc.:
Prior authorization by a Shellab representative
The unit must be carefully packaged prior to return. If the unit is new, please retain the original packaging
and use this material to re-package the unit before transit. If packaging material is no longer available,
please inform your customer service representative and arrangements will be made to deliver proper
packaging to you.
The RA must be clearly visible on the packaging.
SHEL LAB Contact Information
Please allow at least 24 hours from the time that you contact our service manager for service to be
scheduled.
Contact Information
Sheldon Manufacturing Inc.
Phone: (503) 640-3000
Email:
P.O. Box 627
Toll free: 1-800-322-4897
Internet:
http://www.Shellab.com/~Shellab
Cornelius, Oregon 97113
Fax: (503) 640-1366