4 troubleshooting, Common problems and solutions, Monitor checks – 3DLABS Wildcat 4110 User Manual

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4 Troubleshooting

This chapter describes common problems and solutions, obtaining a usable video resolution, reinstalling the
video driver, and how to get help.

Common Problems and Solutions

Monitor Checks

Problem

Cause

Solution

Display is black, not
synchronized, or distorted

Display properties are
not set correctly.

Use the Last Known Good
option in Windows NT, or
restart Windows 2000 in Safe
Mode and select a supported
resolution and refresh rate. See
“Obtaining a Usable Video
Resolution” later in this chapter
for instructions.

Use the Last Known Good
option in Windows NT, or
restart Windows 2000 in Safe
Mode and select a supported
resolution and refresh rate. See
“Obtaining a Usable Video
Resolution” later in this chapter
for instructions.

Monitor does not support a
selected resolution or
refresh rate

The selected settings are
not compatible with
your monitor and video
card.

Reinstall the video driver.

Verify that the monitor cable is
securely fastened to the video
card.

Make sure the monitor and
computer are plugged into
electrical outlets and are
receiving power.

Check any other external display
connectors, if applicable.

There is no VGA bootup
screen

The connections may
not be set up properly.

Verify that the video card is
seated properly in its expansion
slot.

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