GoDEX G500 series - Manual (Page 21)

17
3 Operator Panel
G500 Series
Error Alerts
In the event of a problem that prevents normal functioning of the printer, you will see an error message on LED
indicators and hear some beep signals. Please refer to below table for the error alerts.
3-3
Operation Panel
017

Flashing

Light on
LED indicator
Beeps Description Solution
READY STATUS
2 x 4 beeps
The printing mechanism is not
correctly closed.
Open the print mechanism and close
it again.
High temperature at the print head.
Once the print head has cooled down,
the printer switches to standby mode.
2 x 3 beeps
No ribbon is installed and the
printer displays an error.
Make sure that the printer is set to
direct thermal printing mode.
The ribbon is finished or the label
supply hub is not moving.
Replace the ribbon roll.
No paper is detected.
Make sure that the label sensor is
positioned correctly. If the sensor still
does not detect the paper, run the
auto-detection function again.
Paper is finished. Replace the label roll.
Printer feed problem.
Possible reasons: the print medium
has become trapped around the
rubber roll; the sensor cannot detect
a gap or black mark between the
labels; there is no paper. Please reset
the sensor.
The memory is full. The printer
prints the message "File System
full".
Delete unnecessary data or install
additional memory.
Unable to find file. The printer
prints the message "File Name
Not found".
Use the "~X4" command to print all
files. Then check whether the files
exist and whether the names are
correct.
A file of the same name already
exists. The printer prints the
message "Duplicate Name".
Change the name of the file and try
storing it again.
None
2 x 2 beeps
2 x 2 beeps