G500 series, 6 maintenance and adjustment, Troubleshooting – GoDEX G500 series User Manual
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6 Maintenance And Adjustment
G500 Series
Troubleshooting
6-5
Maintenance and Adjustment
038
Problem
Solution
The printer is switched on but the display does
not light up.
Check the power supply.
One or both LEDs light up red and printing is
interrupted.
Check the software settings (driver settings) or command codes.
Look for the error alert in the table in
Section 3-3 Error alerts .
Check whether the cutter is functioning normally and whether it is
cutting at all. (Only if a cutter is installed.)
The label stock passes through the printer but
no image is printed.
Please make sure that the label stock is loaded the right way up and
that it is suitable material.
Please make sure that the ribbon is loaded correctly.
The label stock jams during printing.
Clear the paper jam. Remove any label material left on the thermal print
head and clean the print head using a soft lint-free cloth dipped in
alcohol.
There is no printed image on part of the label or
the image is blurred.
Check the thermal print head for dust or other dirt (label material or
ribbon residue).
Check for errors in the application software.
Check the ribbon for wrinkles.
Check the power supply.
Run a self test (
Section 3-2 ) and check the test print pattern to see
whether the print head prints over the entire width of the medium.
Check the quality of the print medium.
The printed image is positioned incorrectly or a
label is missed out during printing.
Run the Label size calibration function.
(Section 3-2)
Check the label height setting.
Check whether there is paper or dust covering the sensor.
Check the paper guide settings.
The cutter does not cut off the labels in a
straight line.
Check whether the label stock is positioned straight.
The cutter does not cut off the labels
completely.
Check whether the label is more than 0.2 mm thick.
When using the cutter, the labels are not fed
through or cut off incorrectly.
Check whether the cutter has been correctly installed.
Check whether the paper guides are functioning correctly.
The label dispenser is not functioning normally.
Check whether there is dust on the label dispenser.
Check whether the label stock is positioned correctly.
If any problems occur that are not described here, please contact your dealer.
NOTICE