MOCET IG7600 - Manual (Page 16)

IG7600 Administration Manual
3.9 Call Operator (Call Attendant)
IG7600 supports one Primary operator and one Secondary operator. Any extension can
be designated as the operator through system configuration.
One primary operator may be assigned in the system. When assigned as operator, this
extension supports general system functions.
While the internal extension dials Operator Directory Number ("0" at default), or the
outside party dials the Operator Directory Number when Auto Attendant plays the
welcome message, these calls will be stored into Operator Queue. The Operator is
First-In-First-Out to service these calls. For the incoming trunk calls at the waiting time,
the calling party will be on Music-On-Hold state.
A secondary (alternate) operator position may be designated for common sharing of
incoming operator calls during peak traffic period. If operator doesn’t answer the operator
call in Operator Reroute Time, the call is forwarded to Secondary Operator. If Secondary
Operator doesn’t answer the call in Operator Reroute Time also, the call will be forwarded
to Operator’s mailbox.
3.10 Call Pickup – Group
Each extension belongs to a Pickup Group. Direct Call Pickup allows extension users to
answer a trunk call that is ringing at other extensions. If dialing “*”, allow you to easily
access trunk calls ringing in your group. If dialing All Pickup Group Directory number,
allow you to access any trunk calls ringing in the system. Calls ringing at extensions in
other pickup groups may also be answered using the Directory number assigned to that
Pickup Group.
3.11 Call Restriction
IG7600 provides sophisticated monitoring of digits dialed on PSTN/IP Trunks. If a digit or
range of digits dialed on a Trunk line is inconsistent with the dialing extension’s COS, the
call is denied. This calling COS criteria can be applied to local calls, long distance calls,
and specific numbers that are considered allowed in areas where other numbers may be
restricted.
• From/To
The intervals are made up of a From and To entry which establish a numeric range.
For example, an entry of “From 1700”, “To 1800” would include the following range
of numbers as the leading: 1700, 1701, 1702 …1799, 1800. Each From/To entry
can be from 1 to 13 digits long and may contain any digit 0-9, *, #, X/x (representing
any digit) and +. The “From” entry must be less than or equal to the “To” entry.
• Trunk Access
IG7600 checks the field only when a call matches the associated entry. If the field is
set to “Y”, the entry is valid when the trunk is accessed previously. If the field is set
to “N”, the trunk isn’t accessed previously. The trunk will be accessed through Call
Routing Table. If the option is set to “YN”, the entry is valid no matter the trunk is
accessed or not previously.
• COS
The entry in the Allowed Table is matched when the extension’s COS value is
smaller than or equal to the COS of this entry, while the entry in the Denied Table is
matched when the extension’s COS value is larger than or equal to the COS value
Copyright 2013 Tecom, Co. LTD. All rights reserved Page 10 of 127