Return procedure, Contact us, Technical information – ILUMINARC Ilumipod™ 18g2 IP User Manual
Page 23
Technical Information
Ilumipod 18g2 IP Optic RGB User Manual (Rev. 2)
19
ILUMINARC
®
reserves the
right to use its
own discretion to repair or
replace returned
product(s).
Always keep the
original box and
all packaging
material as you
will need those to ship the
product back to
ILUMINARC
®.
Return Procedure
You must send the merchandise prepaid, in the original box, and with its original packing and
accessories. ILUMINARC
®
will not issue call tags.
Call ILUMINARC
®
and request a Return Merchandise Authorization Number (RMA #) before
shipping the product. Be prepared to provide the model number, serial number, and a brief
description of the cause for the return.
The user must clearly label the package with an RMA #. ILUMINARC
®
will refuse any
product returned without an RMA #. DO NOT write the RMA # directly on the box. Instead,
write it on a properly affixed label.
Once you receive the RMA #, please include the following information on a piece of paper
inside the box:
· Your name
· Your address
· Your phone number
· The RMA #
· A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be the customer’s responsibility. FedEx packing or double-boxing are
recommended.
Contact Us
WORLD HEADQUARTERS - ILUMINARC®
General Information
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice:
(954) 923-3680
Fax:
(800) 544-4898
Technical Support
Voice:
(800) 762-1074
Email:
World Wide Web
UNITED KINGDOM AND IRELAND - Chauvet Europe Ltd.
General Information
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice:
+44 (0)1773 511115
Fax:
+44 (0)1773 511110
Technical Support
Email:
World Wide Web
MEXICO - Chauvet Mexico
General Information
Address: Av. Santa Ana 30
Parque Industrial Lerma
Lerma, Mexico C.P. 52000
Voice:
+52 (728) 285-5000
Technical Support
Email:
World Wide Web
CHAUVET EUROPE - Chauvet Europe BVBA
General Information
Address: Stokstraat 18
9770 Kruishoutem
Belgium
Voice:
+32 9 388 93 97
Technical Support
Email:
World Wide Web
Outside the U.S., United Kingdom, Ireland, Mexico, or Benelux, contact the dealer of record. Follow their
instructions to request support or to return a product. Visit our website for contact details.