0 warranty – Xilica XPanel User Manual

Page 12

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XPanel User's manual - Page 12

9.0 Warranty

The XPanel is warranted covering materials and workmanship for a period
of one (1) year, as determined by the date of retail purchase (according to
the sales receipt from an authorized dealer) or the date of manufacture if
the sales receipt is not available (according to the serial number). This
warranty applies to the product; therefore, the remainder of the warranty
period will be automatically transferred to any subsequent owner. This
warranty applies only to failure of a Xilica product caused by defects in
materials and workmanship during the stated warranty period. It does not
apply to a unit that has been subjected to abuse, accident, modification,
improper handling/installation, or repairs made without factory authorization
or by anyone other than authorized Xilica Field Service Stations. This
warranty is void if the serial number has been defaced, altered or removed.
Products covered by this warranty will be repaired or replaced at the option
of Xilica, without charge for materials or labor, provided all the terms of this
warranty have been met.

For factory service, please call or email for a Return Authorization (R/A)
before shipping. If the product is shipped, the following information must be
included in the package:
1. Owner’s complete name, daytime phone number and return street
2. The serial number of the product being returned and a copy of the retail
sales receipt, if possible.
3. A complete description of the problem(s) experienced, including a brief
description of how the equipment is being used and other equipments