equinux VPN Tracker 6.4.6 - Manual (Page 19)

If you need additional help, you can email the log or a full Technical Support
Report straight from the Log tab.
A Technical Support Report contains the settings and logs nec-
essary for resolving technical problems (confidential informa-
tion, such as passwords and certificates are
not included in a
Technical Support Report). If you contact equinux technical
support, always include a Technical Support Report.
Completing Setup
Now that you have a basic idea about how to set up a connection in VPN
Tracker, you’re ready to apply it to your specific situation.
If you have configuration access to your VPN gateway...
If you are setting up VPN Tracker as well as your VPN gateway, first check if
your VPN gateway has been tested with VPN Tracker and if there is a configu-
ration guide available (see
→ Find Your Configuration Guide).
If a configuration guide is available, follow it (if your VPN gateway already has
a VPN configuration, use the configuration guide and the
→ Settings Reference
to help you configure VPN Tracker for your specific setup).
If no configuration guide is available for your device, or if you are working
with an untested device, skip ahead to
→ Setup without Configuration Guide.
If you are connecting to an existing VPN and don’t have configuration
access to the VPN gateway:
If you are configuring VPN Tracker to connect to an existing VPN (e.g. one that
Windows users in your organization already connect to), there’s some infor-
mation that you will need to gather about your VPN gateway. The next section
on
→ Connecting to an Existing VPN has detailed instructions.
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