Alcatel Idol 3 6039 S - Manual (Page 63)

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• Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
• Rooted devices
• Damage as result of physical abuse regardless of cause
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided by
your jurisdiction. In no event shall TCT Mobile Inc. or any of its affiliates be
liable for incidental or consequential damages of any nature whatsoever,
including but not limited to commercial loss, to the full extent those
damages can be disclaimed by law. Some states do not allow the exclusion
or limitation of incidental or consequential damages, or limitation of the
duration of implied warranties, so the preceding limitations or exclusions
may not apply to you.
How to obtain Support: In United States please call, (855) 368-0829 or go
to www.alcatelonetouch.us for technical support. In Canada please call,
(855) 844-6058 or go to www.alcatelonetouch.ca for technical support.
We have placed many self-help tools that may help you to isolate the
problem and eliminate the need to send your wireless device in for service.
In the case that your wireless device is no longer covered by this limited
warranty due to time or condition, you may utilize our out of warranty
repair options.
How to obtain Hardware Service within the terms of this warranty: Create
a user profile (alcatel.finetw.com) and then create an RMA for the defective
device. Ship the device with a copy of the original proof of purchase (e.g.
original copy of the dated bill of sale, invoice) with the owner’s return
address (No PO Boxes accepted), wireless carrier’s name, alternate
daytime phone number, and email address with a complete problem
description. Only ship the device. Do not ship the SIM card, memory cards,
or any other accessories such as the power adapter. You must properly
package and ship the wireless device to the repair center. TCT Mobile Inc.
is not responsible for devices that do not arrive at the service center or
are damaged in transit. Insurance is recommended with proof of delivery.
Upon receipt, the service center will verify the warranty conditions, repair,
and return your device to the address provided in the RMA.
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Troubleshooting �����������������
Before contacting the service center, you are advised to follow the
instructions below:
• You are advised to fully charge ( ) the battery for optimal operation.
• Avoid storing large amounts of data in your phone as this may affect its performance.
• Use Factory data reset and the upgrade tool to perform phone formatting or
software upgrading (to reset factory data, hold down the Power key and the Volume
up key at the same time). ALL User phone data: contacts, photos, messages, files, and
downloaded applications will be permanently lost. It is strongly advised to fully back
up the phone data and profile via Smart Suite before doing formatting or upgrading.
and carry out the following checks:
My phone cannot be switched on or is frozen
• If the phone cannot be switched on, charge for at least 20 minutes to ensure the
minimum battery power needed, then try to switch on again.
• If the phone falls into a loop during power on-off animation and the user interface
cannot be accessed, press and hold the Volume down key to enter Safe Mode. This
eliminates any abnormal OS booting issues caused by 3rd party APKs.
• If neither method is effective, please reset the phone using the Power key and the
Volume up key, (holding both together).
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key for more than 9s.
My phone turns off by itself
• Check that your screen is locked when you are not using your phone, and make
sure the Power key is not mis-contacted due to unlocked screen.
• Check the battery charge level.
My phone cannot charge properly
• Make sure you are using the ALCATEL ONETOUCH charger included in the box.
• Make sure that your battery is not completely discharged; if the battery power is
empty for a long time, it may take around 20 minutes to display the battery charger
indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C to +40°C).