Lumens Technology Ladibug 3.0 - Manual (Page 43)

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9. Troubleshooting
9.1 Question: Black screen is displayed in live image after Ladibug™ was
re-installed
Solution:
1. Remove the Ladibug™, and then restart the computer
2. Re-install the Ladibug™
9.2 Question: When the Ladibug™ is run, no image is displayed and a Ladibug
error message occurs:
“System video limitation reached. Please refer to the troubleshooting section
of the Ladibug user’s manual.”
Solution:
1. Please check if you are using an extended desktop (two monitors) hooked up to the
computer. If so, please try to move the Ladibug™ shortcut to the extended desktop (the
second monitor) and launch it; Skip to step 5 if you are not using an extended desktop.
2. If step 1 still does not work, please turn off extended desktop
3. If step 2 still does not work, please reduce the resolution of the screen
4. If step 3 still does not work, please re-install Ladibug™ software
5. Please go to our website
http://www.Mylumens.com/goto.htm to download the
compressed dll file (including mfc71.dll/msvcr71.dll), and extract it to “Program
Files/Ladibug” after the download is completed. Please re-start Ladibug™.
9.3 Question: The page flashes when using Ladibug™ to connect to DC-W50
Solution:
1. Change antivirus software settings, turn off the firewall, and activate Ladibug™
9.4 Question: Some texts 42 xceed page margins
Solution:
1. Change the di42play settings and select default font size.
9.5 Question: Unable to connect when using the image sharing function.
Solution:
1. The system firewall settings may prevent images from being properly sent. Change
settings to permit Ladibug through the firewall. Please refer to
7.16 Change firewall
settings
for Windows, and
8.16 Change firewall settings
for MAC.
2. If Step 1 fails to solve the problem, change the firewall settings of the antivirus
software by permitting Ladibug through the firewall or suspending the firewall. Please
refer to antivirus software instructions to change firewall settings.
3. If step 2 still fails to solve the problem, please turn off the antivirus software.