Q-See Computer Hardware - Manual (Page 95)

SuperDVR & H.264 Series Cards
User Manual Appendix1 Frequently Asked
Questions
95
Appendix 2.4.5 Why can’t I play back?
Windows Media Player has been damaged, or decoder has not been installed
properly. It is suggested you reinstall the player program or download a codec
pack from K-lite
(
http://www.free-codecs.com/download/K_lite_codec_pack.htm ) or
www.divx.com.
Computer problem, recorded files have been damaged. It is suggested to fix
these files using SuperAVIFix program.
Appendix 2.4.6 Why do I see some gray blocks on time progress bar
area when playing back?
Possible causes:
• User has deleted these recorded files.
• SuperDVR has deleted recorded file when recycling hard drive space.
• Recorded files cannot be opened because the recording is on.
Appendix 2.4.7 Why could I see some old recording sections that
weren’t available for play back?
Possible causes:
• You previously selected disk partitions different from the current partitions.
• Database of recorded log was damaged.
• You have installed SuperDVR on different directories.
Appendix 2.4.8 Precautions on changing system time
• The SuperDVR system provides the retrieving mechanism for video files,
which must take the system time as a retrieving reference. To change the
computer time after installation will create a high risk of wrong time reference.
• Before SuperDVR is used, it must be confirmed whether the current
computer time is correct.
• Deactivate computer auto time updating function of system.
• Make sure the motherboard of the computer is in normal state.