Customer service – Norsat O3b 5W BUC User Manual
Page 27
Rev. 1.0
7005STC-O3B Series
DES007565
27
8. CUSTOMER SERVICE
8.1
Warranty Repair
If the unit fails due to defects in materials or workmanship, XMW Inc. will, at its sole discretion, repair
or replace the defective parts, free of charge, for two (2) years from the date of its shipment from
XMW factory. Note. Warranty does not cover the cost of shipment to and from XMW Inc.
8.2
Exceptions to Warranty
XMW Inc. shall have no liability or obligation to Purchaser with respect to the product subjected to
any of the following:
1. Damage during shipment.
2. Failure caused by products not supplied by XMW Inc. its authorized contractors or agents.
3. Failure caused by operation of the product outside its published electrical or environmental
specifications, or any causes other than ordinary use.
8.3
Other Repairs
Non-warranty and out-of-warranty repair service is available from XMW Inc. The repair service can
be obtained by contacting XMW Inc. A Return Material Authorization (RMA) number must be
obtained.
8.4
Product Return Procedure
For repairs, please contact XMW Inc. to obtain a RMA (Return Material Authorization) number.
The RMA tag will have to be filled in and attached to the unit before shipping it to XMW Inc.
8.5
Contact
Address: XMW Inc.
Jangyoungsil Bldg. #201
Shinildong-ro 105, Daedeok-gu, Daejeon, 306-230, Korea
Tel: (+82) 42-345-0001
Fax: (+82) 42-345-2220
E-mail: [email protected]