OnLine Power Power Wave 4 - Manual (Page 88)

6005-145 Rev. A 9-3
9.2 WHEN TO CALL (1-800-PWR-SRVC – 1-800-797-7782)
Call for service if you encounter any of the following conditions:
1) Repeated start-up attempts are unsuccessful.
2) A unit fault occurs which cannot be cleared.
3) Normal operation of the critical load repeatedly causes an overload condition.
This is not a unit fault but a qualified person must analyze the total load
connected to the unit to prevent malfunction. Momentary overload conditions
will be handled within the parameters of the unit but sustained overloads will
cause failure.
4) Any indicators or alarms operate abnormally or continuously.
5) Any other abnormal function of the system occurs.
6) If any abnormal battery condition is detected.
7) When you are unsure of what action to take.
9.3 STEPS TO TAKE
If any of the above occur:
1) Consult Appendix C, LCD Display Menu and Troubleshooting Guide. Record
information on the LCD Display to relay to OnLine Power Customer Service and
Support.
2) Call OnLine Power Customer Support at 1-800-797-7782 or 1-800-PWR-SRVC.
Danger!
LETHAL VOLTAGES ARE PRESENT INSIDE THE EQUIPMENT EVEN
WHEN THERE APPEARS TO BE NO INPUT POWER TO THE UNIT.
PROTECT YOURSELF FROM THE RISK OF ELECTROCUTION BY
REFERRING SERVICE TO QUALIFIED PERSONNEL ONLY.