Desa (V)KC36NE Series - Manual (Page 33)

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TROUbLEShOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Fol-
low the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
POSSIBLE CAUSE
1. Gas leak. See Warning
statement at top of
page
2. Control valve defective
1. Foreign matter between
control valve and burner
2. Gas leak. See Warning
statement at top of page
1. Debris around burner air
mixer
2. Improper vent configuration
1. Air holes at burner inlet
blocked
2. Burner flame holes blocked
3. Improper venting or exces-
sive blockage
4. Excessive amounts of em-
bers and pan material
OBSERVED PROBLEM
Gas odor even when control
knob is in OFF position
Gas odor during combustion
Glass soots
Dark residue on logs or inside
of fireplace
REMEDY
1. Locate and correct all leaks (see
Checking Gas Connections,
page 23)
2. Replace control valve
1. Take apart gas tubing and remove
foreign matter
2. Locate and correct all leaks (see
Checking Gas Connections,
page 23)
1.Inspect the opening at the base of
the burner by removing log/grate
assembly to see that it is NOT
packed with any type of material
[see Installing Brick Liner Models
BL36DA(SA) and BL36DHA(SA),
page 25] for log/grate removal
2. Check vent configuration speci-
fication (see Venting Installation
Instructions, page 9)
1. Clean out air holes at burner inlets.
Periodically repeat as needed
2. Remove blockage
3. Have the vent system inspected, in-
cluding the termination cap. Remove
any restrictions or obstruction
4. Clear excess embers until a mini-
mum gap of 1/2" remains under the
grate