How to contact us, Customer support – Thinklogical Q-Series SDI 3G Dual Link Exchange Module Manual User Manual
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S D I 3 G / D u a l L i n k E x c h a n g e M o d u l e P r o d u c t M a n u a l , R e v . B
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6.3.1. Product Serial Number
Thinklogical products have a unique serial number printed on an adhesive label that is fixed,
typically, to the underside of the unit. The serial number includes a date-code formatted as 2
digits for the week and 2 digits for the year, plus two to three digits for a unique unit number.
Example: Serial number
38
13
22
indicates that the unit was built in the
38
th
week of the year
20
13
and is unit number
22
.
7. How to Contact Us
7.1. Customer Support
Thinklogical is an engineering company and you will receive any information you require
directly from our most knowledgeable engineers. We believe that the first lines of support
are the design engineers that developed each particular product. Therefore, your questions
will be handled promptly by our in-house engineers who are most familiar with your
products.
Website
Check out our website for current product offerings, support information and general information about
all of the products we offer.
Our internet website offers product information on all current systems, including technical specification
sheets and installation guides (for viewing online or for download), product diagrams showing physical
connections and other helpful information.
Internet:
www.thinklogical.com
Note: Most online documents are stored as Adobe Acrobat “PDF” files. If you do not have
the Adobe Acrobat reader needed to view PDF files, visit
www.adobe.com
for a download.
Thinklogical is staffed Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. We will do
our best to respond to your email inquiries promptly. Please use one of the following email addresses:
[email protected] – Information on Thinklogical and our products
[email protected] – Sales Department - orders, questions or issues
[email protected] – Product support, technical issues or questions, product
repairs and request for Return Authorization
Telephone
Domestic Sales, Product & Customer Support:
1-203-647-8700
International Sales:
1-203-647-8704
Toll Free in the Continental US:
1-800-291-3211
Fax:
1-203-783-9949