Thinklogical Q-Series SDI 3G Dual Link Exchange Module Manual - Manual (Page 11)

S D I 3 G / D u a l L i n k E x c h a n g e M o d u l e P r o d u c t M a n u a l , R e v . B Page 11
Please contact our expert sales staff in Milford, CT. We are here Monday through Friday from 8:30am to
5:00pm, Eastern Time Zone. We’ll provide a representative’s direct dial phone number when you call.
If leaving a voice message, please provide a preferred time to call back so we may reach you at your
convenience.
Our switchboard attendant will direct your call during regular business hours. We have an automated
attendant answering our main telephone switchboard after regular business hours and holidays. You can
leave voice messages for individuals at any time.
Fax
Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on your cover
sheet and provide return contact information.
7.2. Product Support
Thinklogical’s support personnel are available Monday through Friday from 8:30am to 5:00pm,
Eastern Time Zone. If your application might require assistance at some time outside of our normal
business hours, please contact us beforehand and we will do our best to make arrangements to
help you with your Thinklogical products.
7.2.1 Warranty
Thinklogical warrants this product against defects in materials and workmanship for a period
of one year from the date of delivery. Thinklogical and its suppliers disclaim any and all other
warranties.
Note: Thinklogical Inc. products carry a one year warranty, with longer term available at
time of purchase on most products. Please refer to your product invoice for your products
Warranty Terms & Conditions.
Defect remedy shall be, repair or replacement of the product, provided that the defective
product is returned to the authorized dealer within a year from the date of delivery.
If you wish to return your device, contact the Thinklogical authorized dealer where you
purchased the device, or if you purchased directly, call Thinklogical at 1-800-291-3211 (Toll
free in USA).
7.2.2 Return Merchandise Authorization
If you have any issue with any Thinklogical product, have product questions or need technical
assistance with your Thinklogical system, please contact Customer Support at:
1-800-291-3211 (USA only) or 1-203-647-8700 and let us help.
Customer Support will ask you to describe the problem and will issue you a Return Merchandise
Authorization number (RMA#). Pack the device in its original box, if possible, and return it with the RMA#
displayed clearly on the box.
Note: Do not return a product to Thinklogical without an approved Return Material
Authorization Number.