Thinklogical OriginKVM 41 Manual - Manual (Page 16)

REVISION A 12 JUNE 2008
6. How to Contact Us
6.1 Customer Support
Thank you for choosing a Thinklogical product for your application. We appreciate your business and
are interested in helping you successfully use our product. Thinklogical is here to help you.
Thinklogical is an engineering company; you receive the information you require from the key engineer.
We believe that the first line of support is the design engineer that developed the product. Therefore,
your questions will be handled promptly by an engineer.
To contact Thinklogical, use the following telephone numbers and internet-based methods.
6.1.1 Website
Check out our website for current product offerings, support information and general information about
all of the products we offer.
Our internet website offers product information on all current systems, including technical specification
sheets and installation guides (for viewing online or for download), product diagrams showing physical
connections and other information you might need.
Internet: www.thinklogical.com
*NOTE: Most online documents are stored as Adobe Acrobat “PDF” files. If you do not have the Adobe
Acrobat reader needed to view PDF files, visit www.adobe.com for a download.
6.1.2 Email
Thinklogical is staffed Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. We will try to
respond to your email inquiries promptly, use the following email addresses for your different needs:
[email protected] – Information on Thinklogical and our products.
[email protected] – Sales Department - orders, questions or issues.
[email protected] – Product support, technical issues or questions, product
repairs and request for Return Authorization.