Thinklogical OriginKVM 41 Manual - Manual (Page 17)

REVISION A 13 JUNE 2008
6.1.3 Telephone
Telephone Sales: Contact our expert, technically oriented sales staff via telephone in Milford, CT at
(203) 647-8700 or if in the continental US, you may use our toll-free number (800) 291-3211. We are
here Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. Ask for their direct dial phone
number when you call.
Telephone Product Support: Contact Product Support via telephone in Milford, CT at (203) 647-8700.
The support lines are manned Monday through Friday, 9am to 5pm, Eastern Time Zone.
International Sales: Please contact our US sales staff in Milford, CT at (203) 647-8700. We are here
Monday through Friday, 8:30am to 5:00pm, Eastern Time Zone (same as New York City). If leaving a
voice message, please provide a “best time to call back” so we may reach you at your convenience.
Our switchboard attendant will direct your call during regular business hours. We have an automated
attendant answering our main telephone switchboard after regular business hours and holidays. You
can leave voice messages for individuals at any time. Our Sales Representatives have direct numbers
to speed up your next call to us.
6.1.4 Fax
Our company facsimile number is (203) 783-9949. Please indicate the nature of the fax on your cover
sheet and provide return contact information.
6.2 Product Support
Thinklogical’s support personnel are available Monday through Friday from 8:30am to 5:00pm, Eastern
Time Zone. If your application might require assistance at some time outside of our normal business
hours, please contact us beforehand and we will do our best to make arrangements to help you with your
Thinklogical products.
6.2.1 Warranty
Thinklogical® warrants this product against defects in materials and workmanship for a period of one
year from the date of delivery. Thinklogical® ® and its suppliers disclaim any and all other warranties.
*NOTE: Thinklogical® Inc. products carry a one year warranty, with longer term available at time of
purchase on most products.
Your sole remedy shall be, repair or replacement of the product, provided that the defective product be
returned to the authorized dealer within a year from the date of delivery.
If you wish to return your device, contact the Thinklogical® ® authorized dealer where you purchased the
device, or if you purchased directly, call Thinklogical® ® at 1-800-291-3211 (USA).
Do not return a product to Thinklogical® ® without authorization.