Verilink PRISM 4001 (34-00244) Product Manual - Manual (Page 9)

General 1-5 PRISM 4001
TxPORT Customer Service
TxPORT office hours are Monday through Friday from 8
a.m. to 5 p.m Central Time. For general, sales and market-
ing information, contact TxPORT toll free at 888-
4TxPORT, 800 -926-0085 or locally at 205-772-3770.
Technical Support
Technical support is available 24 hours a day, seven days a
week. You may contact a support representative by tele-
phone or e-mail. For after-hours emergencies, please call
800-285-2755.
Toll Free: 888-4TxPORT or 800-285-2755
Local: (205) 772-3770
e-mail: [email protected]
Returns/RMA
If for any reason you need to return a TxPORT unit, you
must have a Return Material Authorization (RMA) number
marked on the shipping package. You may obtain an RMA
number from customer service at 800-926-0085, ext. 2227.
When calling TxPORT for an RMA, please have the follow-
ing information available.
• Model number and serial number for each unit.
• Reason for return and symptoms of problem.
• Warranty status (if known).
• Purchase order number to cover charges for out-of-warranty
items.
• Name and phone number of person we can contact if we
have questions about the unit(s).
• Mode of shipment required (second-day air is the normal
mode of shipment for all returned material unless otherwise
specified).
Units being returned to TxPORT should be sent to the fol-
lowing address:
TxPORT
127 Jetplex Circle
Madison, Alabama 35758