iSys V8.5e Thermal Printer - Manual (Page 49)

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7. TROUBLESHOOTING
7.1 INTRODUCTION
This chapter provides a list of problems that may be encountered with the V8.5e, and gives possible causes and
solutions for these problems.
To use this chapter, locate the problem from the list. Follow the steps in order, referring to Chapter 6,
Maintenance, where necessary.
7.2 PROBLEMS
Plotter does not plot
Possible causes: Plotter has no paper or film
Lid is not securely closed
Thermal printhead is overheated
Latch pins need adjustment
Solutions:
1. Check the media supply. Install more media if necessary as described in Chapter 3, Installation.
2. Check that the media is installed correctly and the plotter lid is securely closed. The top of the lid should be
flush with the top of the side panels.
3. If plotting has stopped in mid-task, the printhead may be overheated.
Do not intervene. The plotter will resume plotting from where it left off with no loss of data when the
printhead has cooled sufficiently.
When the printhead temperature reaches 60ºC, the plotter stops and asserts a “busy” signal to the host.
Plotting resumes when the head temperature has cooled to 45ºC. This prevents printhead damage caused by
overheating.
4. If the lid does not close securely, or if the head pressure is too low, contact your authorized service center.