Enterasys Networks A2H124-24FX - Manual (Page 26)

Getting Help
1-6 Introduction
Getting Help
For additional support related to the SecureStack A2 or this document, contact
Enterasys Networks using one of the following methods:
Before contacting Enterasys Networks for technical support, have the following
information ready:
• Your Enterasys Networks service contract number.
• A description of the failure.
• A description of any action(s) already taken to resolve the problem (for example,
changing mode, rebooting the unit.)
• The serial and revision numbers of all involved Enterasys Networks products in the
network.
• A description of your network environment (layout, cable type.)
• Network load and frame size at the time of trouble, if known.
• The device history (that is, have you returned the device before, is this a recurring
problem?)
• Any previous Return Material Authorization (RMA) numbers.
World Wide Web www.enterasys.com/services/support/
Phone 1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/services/support/contact/
Internet mail [email protected]
To expedite your message, type [Switching] in the subject line.
To send comments concerning this document to the Technical Publications Department:
[email protected]
Please include the document Part Number in your email message.