Calls are not connected, Others cannot hear you speaking on a call, Sound echoes during a call – Samsung Gear S3 SM-R760 User Manual
Page 101
Appendix
101
A Bluetooth connection is not established or your Gear and the
mobile device are disconnected
• Ensure that the Bluetooth feature on both devices is activated.
• Ensure there are no obstacles, such as walls or electrical equipment, between the devices.
• Ensure that the latest version of the Samsung Gear app is installed on the mobile device.
• Ensure that your Gear and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
• Restart both devices and launch the Samsung Gear app on the mobile device again.
Calls are not connected
• Ensure that your Gear is connected to a mobile device.
• Ensure that your mobile device has accessed the right cellular network.
• Ensure that you have not set call barring for the phone number you are dialling on the
mobile device.
• Ensure that you have not set call barring for the incoming phone number on the mobile
device.
Others cannot hear you speaking on a call
• Ensure that you are not covering the built-in microphone.
• Ensure that the microphone is close to your mouth.
Sound echoes during a call
Adjust the volume or move to another area.