Common issues, Issues possible causes and solutions – Xiaomi Robot Vacuum E10 User Manual

Page 13

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12

Side brush

Components Maintenance

Frequency

Replacement

Frequency

Brush

Filter
Brush cover

Every 3–6 months

Every 6–12 months

Every 3–6 months
Every 3–6 months (or upon worn)

Every two weeks

Weekly

Weekly

/

Mop pad

Every 3–6 months (or upon worn)

After each use

A foreign object might be caught in the brush, side

brush, or the left/right wheel. Turn off the robot

vacuum and remove any debris.

The robot vacuum

makes strange noises

while cleaning.

Issues

Possible Causes and Solutions

The robot vacuum

does not perform

scheduled cleanups.

The robot vacuum

keeps going offline.

Make sure the robot vacuum is connected to the

network and stays in the range of Wi-Fi at all times.

Make sure the robot vacuum is connected to the

network; otherwise, it cannot synchronize time

and perform the scheduled cleanups.

Make sure the robot vacuum is not set to DND

mode. The DND mode will prevent the robot

vacuum from performing scheduled cleanups.

The robot vacuum

does not charge.

Make sure there is enough open space around

the charging dock and its charging contacts are

free of dust and other debris.

The ambient temperature is too low (below 0°C)

or too high (above 35°C).

The robot vacuum

does not return to

the charging dock.

Turn the robot vacuum off and then restart it.

The robot vacuum has

an abnormal behavior.

There are too many obstructions around the

charging dock. Place the charging dock in a more

open area.

The robot vacuum is too far away from the

charging dock. Move it closer to the charging dock

and try again.

Issues

Possible Causes and Solutions

The battery level is low. Fully recharge the robot

vacuum, then try again.

The ambient temperature is too low (below 0°C) or

too high (above 35°C).

The robot vacuum

does not turn on.

The battery level is low. Fully recharge the robot

vacuum, then try again.

The robot vacuum

does not start

cleaning.
The robot vacuum

does not resume

cleanup.

Make sure the robot vacuum is not set to DND

mode, which will prevent the robot vacuum from

resuming cleanup.

The robot vacuum does not resume cleaning when

it is manually returned to the dock to charge or

placed onto the charging dock.

Common Issues

Note:

Please refer to the table for accessory replacements to ensure the optimal cleaning

effect.

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