Dell C2722DE 27" 16:9 IPS Video Conferencing Monitor - Manual (Page 107)

Troubleshooting | 107
Common
Symptoms What You
Experience Possible Solutions
Safety Related
Issues Visible signs of
smoke or sparks • Do not perform any troubleshooting steps.
• Contact Dell immediately.
Intermittent
Problems Monitor
malfunctions on
& off • Ensure that the video cable connecting
the monitor to the computer is connected
properly and is secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to
determine if the intermittent problem occurs
in self-test mode.
Missing Color Picture missing
color • Perform monitor self-test.
• Ensure that the video cable connecting
the monitor to the computer is connected
properly and is secure.
• Check for bent or broken pins in the video
cable connector.
Wrong Color Picture color not
good • Change the settings of the Preset Modes
in the Color menu OSD depending on the
application.
• Adjust R/G/B value under Custom Color in
Color menu OSD.
• Change the Input Color Format to PC RGB or
YPbPr in the Color menu OSD.
• Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time Faint shadow from
the static image
displayed appears
on the screen • Set the screen to turn off after a few minutes
of screen idle time. These can be adjusted in
Windows Power Options or Mac Energy Saver
setting.
• Alternatively, use a dynamically changing
screensaver.