Lenovo ThinkVision P27u-20 27" 4K IPS Monitor - Manual (Page 45)

Appendix C Troubleshooting C-5
Service information
Customer responsibilities
The warranty does not apply to a product which has been damaged due to accident, misuse,
abuse, improper installation, usage not in accordance with product specifications and
instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications.
The following are examples of misuse or abuse and not covered by warranty:

Images burned on to the screen of a CRT monitor. Burned image is preventable by utilizing a
moving screen saver or power management.

Physical damage to covers, bezel, base and cables.

Scratches or punctures on monitor screens.
Getting further help
If you still can’t solve your problem, please contact the Customer Support Centre. For more
information on contacting the Customer Support Centre, please see Appendix C, “Service and
support ” on page C-1.
Service parts
The following parts are for use by Lenovo service, or Lenovo authorized dealers to support the
customer warranty. Parts are for service use only. The table below shows information for model
62CB-RAR6-WW.
Table C-1. List of service parts
FRU (Field
Replaceable Unit)
Part number
Description Colour
Machine Type
Model (MTM)
5D11C91709
P27u-20 – 27 inch FRU Monitor
(HDMI)
Raven Black 62CB-RAR6-WW
5C11C91706 P27u-20 TBT4 40G passive cable Raven Black 62CB-RAR6-WW
5C11C71805 P27u-20 HDMI 2.0 cable 1.8m Raven Black 62CB-RAR6-WW
5C11C91713 P27u-20 DP 1.2 cable 1.8m Raven Black 62CB-RAR6-WW
5C11C91708 P27u-20 USB Type B to Type A cable Raven Black 62CB-RAR6-WW
5C11C91710 P27u-20 min DP to DP cable 1.8m Raven Black 62CB-RAR6-WW
5SE1C91711 P27u-20 - FRU Stand and Base Raven Black 62CB-RAR6-WW