Epson 10000XL User Manual
Page 70
70
Solving Problems
The scanner doesn’t scan your
image.
■
Make sure the scanner is ready to
scan. Wait until the
Ready
light
stops flashing and remains on.
■
Check the Windows Device
Manager. If there are any
Unknown Device
icons, select
them and click
Remove
or
Uninstall
.
■
If you’re using imaging software,
such as Adobe Photoshop
Elements, make sure you select
EPSON Expression 10000XL
as
your scanner or import source.
■
Make sure you have enough
memory to scan your image. If
you’re scanning a large image or
scanning at a high resolution,
close any unnecessary programs.
Try scanning at a lower resolution,
or select part of the image to scan.
If you still cannot scan, you may
need to upgrade your RAM.
■
If you’re using the optional
automatic document feeder, run
EPSON Scan in Office Mode or
Professional Mode, and select
ADF - Single-sided or
ADF - Double-sided
as the
Document Source. Also, make
sure the original document is
inserted face up.
Pages jam in the automatic
document feeder.
Remove the jammed pages, following
the instructions on page 59.
The automatic document feeder is
running too slowly.
Check the high-speed switch and
make sure it’s in the upper position
(see page 55).
You cannot scan film with the
transparency unit.
■
Make sure the reflective document
mat is removed.
■
Make sure the tranportation lock
on the TPU is turned to the
Unlock
The scanner doesn’t start when you
press the a Start button.
■
In Windows, check the Events tab
in the scanner’s Properties
window. Make sure
Take no
action
or
Disable device events
is not selected.
■
On Macintosh systems, the
a
Start button opens EPSON
Scan. You cannot assign another
application to it.
10000XL.book Page 70 Friday, June 4, 2004 1:57 PM