HP 2600n - Manual (Page 27)

6 Restart the computer and the device and try printing again. If the problem is not resolved, choose
one of these options:
Ɣ If the problem is affecting all printed pages, see General print quality issues .
Ɣ If the problem is affecting only pages printed in color, see Solving issues with color documents .
Paper handling issues
The following sections contains information about paper handling issues.
Wrong size/type media
Use the following procedure to troubleshoot and resolve wrong size or type media problems.
1 Make sure that the software program is selecting the correct media size or type.
2 Make sure that the printer driver for the software program is correctly installed, configured, and
capable of requesting the desired media size and type.
3 Make sure that the paper guides are touching the edges of the stack of media.
4 If the size of media requested is not loaded in the tray selected, the printer draws media from the
next default tray that contains the correct size. Load the correct media in the tray and make sure
that the tray is adjusted correctly. Load the tray with enough media to complete the print job.
(See the HP Color LaserJet 2600n User Guide for information about configuring the input trays.)
Cannot select a tray or feature to use
When you cannot select a tray or feature to use, use the following procedure to troubleshoot and
resolve problems.
1 When the size of media requested is not loaded in the tray selected, the printer draws media
from the next default tray that contains the correct size. Load the correct media in the tray and
make sure that the tray is adjusted correctly. Load the tray with enough media to complete the
print job. (See the HP Color LaserJet 2600n User Guide for information about configuring the
input trays.)
2 Make sure that the driver for the software program is correctly installed, configured, and capable
of requesting the desired media size and type, or feature.
Performance problems
Try the tips in this section if pages exit the device, but have nothing printed on them, or when the
device does not print any pages.
Table 6-9 Performance issues
Problem Cause Solution
Pages print but are totally blank. The sealing tape might still be in the
print cartridges. Verify that the sealing tape has been
completely removed from the print
cartridges.
The document might contain blank
pages. Check the document that you are
printing to see if content appears on all
of the pages.
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