HP 16500B - Manual (Page 99)

Replaceable Parts
This chapter contains information for identifying and ordering replaceable parts for
your logic analysis system.
Replaceable Parts Ordering
Parts listed
To order a part on the list of replaceable parts, quote the Hewlett-Packard part number,
indicate the quantity desired, and address the order to the nearest Hewlett-Packard Sales
Office.
Parts not listed
To order a part not on the list of replaceable parts, include the model number and serial
number of the module, a description of the part (including its function), and the number of
parts required. Address the order to your nearest Hewlett-Packard Sales Office.
Direct mail order system
Within the USA, Hewlett-Packard can supply parts through a direct mail order system. The
advantages to the system are direct ordering and shipment from the HP Part Center in
Mountain View, California. There is no maximum or minimum on any mail order. (There is a
minimum amount for parts ordered through a local Hewlett-Packard Sales Office when the
orders require billing and invoicing.) Transportation costs are prepaid (there is a small
handling charge for each order) and there are no invoices.
In order for Hewlett-Packard to provide these advantages, a check or money order must
accompany each order. Mail order forms and specific ordering information are available
through your local Hewlett-Packard Sales Office. Addresses and telephone numbers are
located in a separate document at the back of the Service Guide.
Exchange Assemblies
Some assemblies are part of an exchange program with Hewlett-Packard. The exchange
program allows you to exchange a faulty assembly with one that has been repaired and
performance verified by Hewlett-Packard.
After you receive the exchange assembly, return the defective assembly to Hewlett-Packard.
A United States customer has 30 days to return the defective assembly. If you do not return
the defective assembly within the 30 days, Hewlett-Packard will charge you an additional
amount. This amount is the difference in price between a new assembly and that of the
exchange assembly. For orders not originating in the United States, contact your nearest
Hewlett-Packard Sales Office for information.
See Also "To return assemblies" in chapter 6.
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