U.s. service support contracts, Non-u.s. service support contracts – HP 400 User Manual
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Service and Support Information
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U.S. Service Support Contracts
HP Express Exchange Service
Hewlett-Packard offers an express exchange service to minimize product downtime. With HP Express
Exchange Service, a replacement unit is available by 10:30 the next working day.
HP Express Exchange provides next day exchange service (same as HP SupportPack) but is based on a
per incident of repair rather than throughout the warranty period. This service does not need to be
purchased within 30 days of the printer purchase date.
To order the HP Express Exchange Service, call toll-free at (916) 785-1200 from Monday to Friday, 6 am to
5 pm Pacific Standard Time.
HP Support Pack
HP SupportPack enhances the service offering by upgrading warranty repair service to a next day
express exchange service and extends the warranty period from one year to three years. This service
enhancement provides customers with a cost-effective and timely way to achieve quality support. HP
SupportPack is sold exclusively through resellers (ordered like any other HP product) and is not
available directly from Hewlett-Packard. Customers must purchase this service enhancement within 30
days of purchasing the printer. Additional information on HP SupportPack and the prices for the service
upgrade are available through HPNN and the In-Touch newsletter.
HP Customer Return Repair Service
If down time is less critical, the HP Customer Return Repair Service provides maintenance service at the
HP Customer Service Center located in Corvallis, Oregon. HP will repair the product within two working
days from receipt and return via surface transportation. Service Authorized Resellers can call (916) 785-
1200. Sales Authorized Resellers can call (800) 544-9976.
To order the HP Customer Return Repair Service for customers with non-critical applications, call toll-
free (208) 323-2551.
Non-U.S. Service Support Contracts
HP Support Pack
HP Support Pack enhances the service offering during the warranty period by upgrading warranty repair
service to a next day exchange service. This service enhancement provides customers with a cost-
effective and timely way to achieve quality support. HP Support Pack is sold exclusively through resellers
(ordered like any other HP product) and is not available directly from Hewlett-Packard. Additional
information on HP Support Pack and the prices for the service upgrade is available through HPNN.
For other service and support contracts, contact the HP Sales and Support Office for that country.