HP 400 - Manual (Page 76)

Problem Resolution 5-13
If you are using the paper tray
Media loading from the paper tray
is skewed or slanted 1. Media of different types or weights may be loaded together in the IN tray. If so,
remove all the media and replace with a single type.
2. Reload the media. Make sure that:
• The stack of media is pushed against the right side of the IN tray.
• The paper width adjustment selector is pushed against the left edge of the
media. (Refer to page 3-3.)
3. If more than a 0.2 inch (5 mm) stack of media is loaded in the IN tray, remove some
of it.
Printer loads multiple sheets from
the paper tray 1. Media of different types or weights may be loaded together in the IN tray. If so,
remove all the media and replace with a single type.
2. Make sure that there is no more than 0.2 inch (5 mm) of media in the IN tray. If you
are printing transparencies, make sure than you have loaded no more than 20
sheets into the IN tray.
3. Do not load paper on top of paper already in the IN tray. Load the paper into
an empty IN tray as a single stack.
4. If media are stuck together, remove the stack, separate the sheets and reload into
the IN tray.
Transparencies do not load into the
printer from the paper tray Under very humid conditions, transparencies can stick together. If this is the case,
feed them by hand, one at a time.
Transparencies jam in the printer The edges of the transparencies may be curled. Use only transparencies with edges
that are
not curled.
Printer does not pick up paper
from the paper tray 1. Verify that the paper meets the specifications listed in chapter 1.
2. The paper may not be properly loaded in the paper tray. Reload the paper, making
sure that:
• The paper is pushed against the right side of the IN tray.
• The paper width adjustment selector is pushed against the left edge of the
paper. (Refer to page 3-3)
3. Make sure that you have selected the automatic sheet feeding option in your
software. If the software does not allow you to specify the media source, use the
DJPMenu configuration utility to select the printer setting. If Manual Feed is
currently selected, the printer paper feed rollers will not remain turned on long
enough for the printer to load a sheet from the sheet feeder. See “Changing the
Printer Settings” in chapter 2.
Table 5-5. Media Related Problems (Continued)
Problem or Indication Possible Causes and Solutions