HP 2500C Series - Manual (Page 45)

Product Information 1-37
Warranty and Support
Hewlett-Packard Limited Warranty Statement
HP Product Duration of Limited Warranty
Software 1 year
Print Cartridges 90 days
Printer 1 year
Printheads 1 year
Extent of Limited Warranty
1. Hewlett-Packard (HP) warrants to the end user customer that HP products will be free
from defects in materials and workmanship, for a specified time after the date of
purchase by the customer. The duration of this limited warranty is stated above.
Certain additional conditions and limitations of HP’s warranty are stated in the user’s
guide. Those conditions and limitations include:
a. For software products, the warranty applies only to the media upon which the
product is recorded; and
b. HP does not warrant the operation of any product to be uninterrupted or error free.
2. HP’s limited warranty covers only those defects which arise as a result of normal use
of the product, and do not apply to any:
a. Improper or inadequate maintenance;
b. Software or interfacing not supplied by HP;
c. Unauthorized modification or misuse;
d. Operation outside the product’s environment specifications, including duty cycle
abuse or use of a mechanical switch-box without a designated surge protector;
e. Use of non-supported printing media or memory boards; or
f. Improper site preparation or maintenance.
3. For HP printer products, the use of a non-HP print cartridge or a refilled print
cartridge does not affect either the warranty to the customer or any HP support
contract with the customer; print cartridge includes both toner cartridges and ink
cartridges. However, if printer failure or damage is attributable to the use of a non-
HP or refilled print cartridge, HP will charge its standard time and materials charges
to service the printer for the particular failure or damage.
4. If any software media product or print cartridge product proves defective during the
applicable warranty period, and if the product is covered by HP’s warranty, the
customer shall return the product for replacement.