Warranty and support – HP 2500C Series User Manual
Page 49
Product Information 1-41
Warranty and Support
Service Support Contracts
In the U.S.
HP SupportPack
The HP SupportPack is an enhancement to the customer’s original one-year warranty
repair service. The HP SupportPack provides next business day on-site support for the
duration of an additional two years of warranty. This service enhancement provides
customers with a cost-effective and timely way to achieve quality support. The HP
SupportPack (ordered like any other HP product) is sold exclusively through resellers and
is not available directly from Hewlett-Packard. Customers MUST purchase this service
enhancement within 30 days of purchasing the printer. The HP SupportPack is not
transferable from one piece of equipment to another. Additional information on HP
SupportPack and the prices for the service upgrade are available through HPNN and the
In-Touch newsletter.
Non-U.S.
HP SupportPack
The HP SupportPack enhances the service offering during the warranty period by
upgrading warranty repair service to a next day exchange service. This service
enhancement provides customers with a cost-effective and timely way to achieve quality
support. HP SupportPack is sold exclusively through resellers (ordered like any other HP
product) and is not available directly from Hewlett-Packard. Additional information on
HP SupportPack and the prices for the service upgrade is available through HPNN.
For other service and support contracts, contact the Hewlett-Packard office or Response
Center for that country.