Document Outline

• Contents
• Figures
• Tables
• Preface
  • Before you begin
  • Text conventions
  • Acronyms
  • Emergency 911 Dialing
  • Related publications
• Chapter 1
• Telephone configuration overview
  • Configuration tool: Unified Manager
  • Telephone types
    • Digital telephone installation
    • IP telephones and cordless handsets
      • Feature operability notes
  • Telephone buttons
    • Accessing features (digital sets)
    • Accessing features (NetVision telephones)
  • Oneline and two-line displays
    • Display exceptions
    • Buttons under the display
      • Describing the display buttons
  • Memory buttons
  • Program buttons
  • Labeling your telephone buttons
    • Call anomalies for telephones without line buttons
• Chapter 2
• Answering calls
  • Understanding ring types
    • System ring indicators
      • Ring tones (7000)
  • Line buttons
    • What line indicators mean
  • Information about call display
    • Viewing call information for a specific call
      • View call information before or after answering
      • View call information for a call on hold
  • Priority call
  • Answer calls at a prime telephone
  • Central answering position (CAP) module
    • Customize your CAP(N) module
    • Monitor telephones with the CAP(N) module
  • Releasing a call or feature programming
  • Pick up a call ringing at another telephone
    • Directed Pickup
    • Group Pickup
      • Pickup group prompts
    • Trunk Answer
      • Trunk Answer prompts
      • Answer keys
  • Listen to a call as a group
    • Cancel Group Listening
• Chapter 3
• Make a call
  • Using line pools
    • Use a line pool to make a call
    • Program a line pool feature code
  • Line buttons
  • Select how you dial your calls
    • Standard dial
    • Automatic dial
    • Pre-dial
  • Receive a busy signal on an internal call
    • Priority Call
      • Make a priority call
    • Ring Again
      • Turn on Ring Again
      • Cancel Ring Again
    • Message
  • Create a conference call
    • Disconnect one party
    • Holding two calls
    • Put a conference on hold
    • Split a conference
    • Leave a conference call
    • Conference call prompts
• Chapter 4
• Time-saving features
  • Autodial
    • Select a line for Autodial
    • Use intercom as the line for Autodial
    • Programming T7000 memory keys for auto dial
      • Programming external autodial
      • Programming internal autodial (DSS)
  • Last Number Redial
    • Last Number Redial prompts
  • Programming speed dialing
    • Using Personal Speed Dial codes
    • Speed dial prompts
    • User Speed Dial programming for T7000
  • Saved Number Redial
    • Save a number
    • Dial a saved number
    • Saved Number redial prompts:
• Chapter 5
• Handling calls
  • Use Hold
    • Retrieve a held call
    • Hold automatically (Auto Hold)
    • Listen on hold
    • Hold a call exclusively
    • Call Queuing
  • Transfer calls
    • Transfer external calls
    • Cancel a transfer
    • Transfer prompts
    • Camp-on
  • Call Park
    • Park a call
    • Retrieve a parked call
    • Call park prompts
  • Callback
  • Managing system-wide calls using SWCA
    • Programming SWCA keys
    • How SWCA works in a call group
    • Parking and retrieving calls on SWCA keys
      • Manually associating a call
      • Parking a call to an SWCA key
      • Retrieving a parked call from a SWCA key
    • Call interactions with SWCA controls
      • Transferring calls
      • Conference calls
      • Hold
      • Auto-Hold
    • NetVision telephone interactions with SWCA keys
• Chapter 6
• Forward your calls
  • Call Forward
    • Cancel Call Forward
    • Override Call Forward
    • Call Foward prompts
      • Call Forward and voice mail
  • Line redirection
    • How Line Redirection is different from Call Forward
    • Turn on Line Redirection
    • Cancel Line Redirection
    • Line Redirection prompts
• Chapter 7
• Communicating in the office
  • Paging in the office
    • Making a page announcement
    • Page Shortcuts
    • Page prompts
    • Using Page with external equipment
  • Messages
    • Send a message
      • Cancel a message you have sent
    • Review your messages
    • Reply to a message
      • Reply to a message from an analog telephone connected to an ASM
    • Remove items from your message list
      • Remove messages from an analog telephone connected to an ASM
    • View messages you sent
    • Message prompts
  • Voice Call
    • Make a Voice Call
    • Mute Voice Call tones
    • Answer a Voice Call using Handsfree Answerback
    • Voice Call Deny
      • Cancel Voice Call Deny
    • Voice Call prompts
• Chapter 8
• Track your incoming calls
  • Call log
    • Call Log options
    • Log a call manually
    • Delete old log items
    • View your Call Log
    • View a Call Log item
    • Erase log items
    • Make a call using Call Log
    • Call log prompts
    • Create a password to your Call Log
      • Change your Call Log password
      • Delete an assigned password
• Chapter 9
• Customize your telephone
  • Adjust the contrast on the display
  • Change the language on the display
  • Change the type of ring
  • Adjust the ring volume
  • Button inquiry
  • Programming feature codes
    • Erase a feature button
    • Feature button prompts
  • Default button assignments
    • Rules of default button assignment
    • T7316 Button mapping
    • T7208/M7208(N) telephone button defaults
    • M7324 button mapping
    • T7100/M7100(N) telephone button defaults
    • T7000/M7000 telephone button defaults
    • These telephones have four programmable memory keys which default to:
    • NetVision telephones
  • Move line buttons
    • Move button prompts
  • Hide the message or call indications
  • Restore the messages and calls indication
• Chapter 10
• Telephone features
  • Moving telephones
  • Prevent calls from ringing at your telephone
    • Use Do Not Disturb
      • Cancel Do Not Disturb
    • Stop calls
    • Refuse to answer a call
    • Turn Privacy on or off for a call
      • Create a conference call by releasing privacy
      • Make a call private
  • Handsfree and Mute
    • Answer calls without lifting the handset
    • Make calls without lifting the handset
    • Mute Handsfree
    • Change a normal call to handsfree
    • Change a handsfree call to a normal call
    • Handsfree
  • Hearing aid compatibility
  • Call Duration Timer
  • Accidental disconnect
  • Disconnect supervision
  • Time
  • Background music
    • Cancel background music
• Chapter 11
• System features
  • ISDN
    • Network name display
      • Name and number blocking
  • Use alternate or scheduled services
    • Restriction service
    • Ringing service
    • Routing service
    • Defining services activation mode
    • Turn services on and off
    • View active services on a two-line display
    • View active services on a one-line display
    • Overriding services with a Control telephone
    • Direct-dial telephone ringing service
  • User passwords
  • Special telephones
    • Direct dial
    • Hotline
      • Hotline bypass
  • Auxiliary ringer
  • Host System dialing signals
    • Link
    • Pause
    • Long Tones
    • Run/Stop
    • Wait for Dial Tone
  • Pulse or tone dialing
    • Pulse dialing for a call
  • Access your system from an external location
    • Direct Inward System Access (DISA)
      • Class of Service (COS)
      • COS passwords
    • Maintain security
      • Change your Class of Service
    • Remote access over the public network
    • Tones
  • Voice mail
  • Service provider features
    • Call Forward
      • Cancel Call Forward
      • Call the number where your calls are forwarded
    • Automatic Call Back
    • Automatic Recall
• Chapter 12
• Hunt Groups
• Chapter 13
• Hospitality Services
  • Types of telephones
    • Hospitality passwords
      • Desk admin password
      • Room condition password
  • Alarm time (AL) feature
    • Setting the alarm time feature
      • Change or cancel an alarm time
      • Turn off an alarm
    • Hospitality Services admin alarm feature
  • Room occupancy
    • Setting the state of a room at a telephone
  • Room condition
    • Setting room condition from a room telephone
    • Setting room condition with a HS admin telephone
• Chapter 14
• Cordless telephones and features
  • Multiple-handset/base station, local
    • Decreased voice quality
    • Feature access with cordless telephones
    • Companion features
      • Directed Call Pickup
      • Group Pickup
      • Language selection
      • Call Forward No Answer enhancement
    • DECT handsets
  • Single base station, local (T7406)
  • Wireless IP telephones
    • Making calls
      • Making a second call
    • Receiving calls
    • Handling two calls
    • Releasing calls
      • Releasing a single call
      • Releasing a call, with a call on hold
    • Accessing call on Hold after hang up
      • Retrieving a held call from an on hook handset
    • Using the display menu
      • Preprogrammed features
      • Unprogrammed features
    • Ending feature sessions
    • Feature restraints
    • Supported features
• Chapter 15
• Troubleshooting alarm codes
  • Alarm codes
    • Report and record alarm codes
    • Test a digital telephone
      • Test the telephone display
      • Test the telephone buttons
      • Test the speaker in the telephone handset
      • Test the telephone headset
      • Test the telephone speaker
      • Test the power supply to a telephone
• Feature codes
• Common display prompts and error messages
• Index