Nortel Networks T7316 - Manual (Page 93)

93
Telephone Features Programming Guide
Chapter 8
Track your incoming calls
You can track information about calls using a Call Log. This chapter shows you a Call log, and
how to use it.
Call log
If your system has the appropriate equipment and you subscribe to the call information feature
supplied by your service provider, you can record information about calls on an external line. The
line must appear on that telephone before you can log it, but it does not have to be a ringing line.
ISDN service packages that come with calling line identification (CLID) can supply the same
feature.
Call Log creates a record of incoming external calls. For each call, the log can contain:
• sequence number in the Call Log
• name and number of the caller
• indication if the call was long distance
• indication if the call was answered and by whom
• time and date of the call
• number of repeated calls from the same source
• name of the line on which the call came
Call Log can help you to
• keep track of discarded calls or calls not answered
• track patterns for your callers (for example volume of calls and geographic area of calls)
• record caller information quickly and accurately
• build a personal telephone directory from log items
Information such as long distance indicator and the caller’s name and number, may not show in the
log. The appearance depends on the Call Display services provided by your local telephone
company and the caller’s local telephone company.
To use the features on the following pages, your telephone must have spaces available in its Call
Log. Your installer programs each telephone with an appropriate number of spaces.
Note: Portable telephones: Your portable telephone may not support this feature, or it
may only support some of the functions of the feature.