Nortel Networks T7316 - Manual (Page 135)

Chapter 12 Hunt Groups 135
Telephone Features Programming Guide
• Rotary—the call starts at the telephone after the one which answered the last call. Distribution
is complete when the next free telephone is found. Simultaneous calls can be shown.
Distribution is order based.
In Rotary mode, you can ensure that all your help line people receive calls on an equal basis,
instead of one person receiving most of the calls. The call rings at one telephone at a time in a
rotation.
Figure 17 Rotary mode
If a Hunt Group has available members, but no one answers the call, the call routes through the
Hunt Group list until either a person answers the call or the queue time-out occurs. In the second
case, the call routes to the overflow position. After a call goes to the overflow position it is no
longer a Hunt Group call.
For more information about programming Hunt Groups, see the Business Communications
Manager Programming Operations Guide.
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