Document Outline

• Introduction to the M3905 Call Center telephone
  • M3905 Call Center telephone
  • M3905 Call Center telephone keys
• Your Telephone’s Controls
  • Fixed and programmable telephone keys
  • Fixed Automatic Call Distribution (ACD) Feature Keys
• Terms you should know
• Directory Numbers
  • Primary Directory Number
  • Individual Directory Number
• Your telephone’s display
  • M3905 Call Center telephone display
• Options List
  • Select a language
  • Change a Feature Key label
  • Adjust Screen contrast
  • Adjust volume
  • Choose Ring type
  • Select Call Log options
  • Use Live dial pad
  • Select Preferred name match
  • Set up area code
  • Enable Call timer
  • Select Date/time format
  • Enable Key click
  • Headset type selection
  • Use Headset port on call
  • Activate Headset port external alerter
  • Display diagnostics
• Call Center Agent/Supervisor Features
  • Headset interface
  • Agent login
  • Login with Agent ID and Multiple Queue Assignment (MQA)
  • Correct errors during the login procedure
  • Default login
  • Agent logout
• Call Center Agent features
  • Use Activity Code
  • Answer Call Center calls
  • Call Forcing
  • Use the Emergency Key
  • Use Not Ready
  • Activate Make Set Busy
  • Answer or make non-ACD calls
  • Contact your supervisor
  • Use Walkaway and Return from Walkaway
• Call Center Supervisor features
  • Agent Keys
  • Answer Agent
  • Answer Emergency
  • Call Agent
  • Use the Supervisor Observe and Supervisor Headset Jack
  • Observe Agent
  • Interflow
  • Night Service
• Viewing queue status
  • The ACD Calls Waiting status indicator
  • Display Queue
  • Display agent status
• Your telephone’s non-ACD call features
• Make a call
  • Use the Predial feature
  • Auto Dial
  • Ring Again
  • Redial last number called
  • Use Speed Call
  • Make a System Speed Call
  • Use Hot Line
  • Make an Intercom call
• Answer a call
• While on an active call
  • Place a call on Hold
  • Transfer a call
  • Use Timed Reminder Recall
  • Use Attendant Recall
  • Use Call Park
  • Calling Party Number/Charge Account
  • Display incoming calls
  • Trace a Malicious call
• Incoming calls
  • Activate Automatic Answerback
  • Activate Call Pickup
  • Use Call Waiting
• While you are away from your desk
  • Forward calls
  • Forward internal calls only
  • Use Remote Call Forward
• Secure your telephone
• Talk with more than one person
  • Set up a Conference call
  • Join a call
  • Selectable Conferee Display and Disconnect
  • Use Group Call
• Additional Call Features
  • Use the buzz signal
  • Call Page to make an announcement
  • Charge or Force Charge a call
  • Enhanced Override Feature
  • Forced Camp-on
  • Override Feature
  • Privacy Release Feature
  • Radio Paging
  • Voice Call
  • Use the Voice Messaging control screens
• Directory display and navigation
  • Access your Callers List, Redial List, or Personal Directory
  • Directory password protection
• Call Log
  • Access and use the Callers List
  • Access and use the Redial List
• Use the Personal Directory
  • Access the Personal Directory
  • Add a Personal Directory entry
  • Add an incoming call
  • Add an outgoing call
  • Delete or edit a Personal Directory entry
  • Delete your Personal Directory
  • Use the Personal Directory to make a call
  • Use Card View
  • Search for an entry
  • Copy a number from the Redial List
• Set-to-Set Messaging
• Corporate Directory
• Accessories for the M3905 Call Center telephone
  • Accessory Connection Module (ACM)
  • Additional Key Caps
  • Analog Terminal Adapter (ATA)
  • Computer Telephony Integration Adapter (CTIA)
  • Display-based Expansion Module
  • External Alerter and Recorder Interface
  • Handset
  • Headsets
  • Key-based Expansion Module
  • Personal Directory PC Utility
• Flexible Feature Codes (FFCs)