Nortel Networks Meridian M3905 - Manual (Page 34)

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Call Center Agent features
Answer or make non-ACD calls
An Individual DN allows you to make outgoing calls and to receive non-ACD
incoming calls. If you do not have an active call when the LCD indicator flashes,
you can press the corresponding Individual DN Key and answer the call.
To make a non-ACD call:
1. Press an Individual DN Key.
2. Dial the number you wish to call.
To answer a non-ACD call:
Press the DN Key next to the flashing
indicator. You are connected to your
non-ACD caller.
Contact your supervisor
To answer your supervisor when
your phone rings and the Supervisor
indicator flashes:
/ Press the Supervisor Key.
If you are on a call and hear a buzz
and the Supervisor indicator flashes:
/ 1. Press the Hold Key.
/ 2. Press the Supervisor Key.
To call your supervisor:
/
Press the Supervisor Key. If you are on a
call, this automatically puts the call in
progress on Hold.
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Supervisor
Hold
Supervisor
Supervisor