Nortel Networks Meridian M3905 - Manual (Page 30)

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Call Center Agent/Supervisor Features
Default login
If you normally use the same telephone, you need not repeat the entire login
process at the beginning of each shift. The default login places you in the same
ACD queues and the same supervisor that the set had in the previous login.
Default login:
/ 1. Press the In-Calls Key.
2. Dial your Agent ID £££ (if your
queue requires a Supervisor ID) or
Dial your Agent ID ££ (if a
Supervisor ID is not required).
Note: If queues are retained from a prior
login by an Agent ID, each queue is
displayed for two seconds. Press
In-Calls ,
Not Ready , or Make Busy to cancel
display of Multiple Queues.
Agent logout
/
Press the Make Busy Key and disconnect
the headset. The LED indicator lights
steadily.
Note 1: If you press the Make Busy Key
again, the LED indicator will turn off. At this
point your telephone can accept non-ACD
calls, but you are logged out of the queue.
Note 2: If you press the Make Busy Key
while on an ACD call, you will be logged
out automatically when the call is finished.
In - Calls
Make Busy