Nortel Networks Meridian M3905 - Manual (Page 3)

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Contents
Introduction to the M3905 Call Center telephone 9
M3905 Call Center telephone 9
M3905 Call Center telephone keys 10
Your Telephone’s Controls 11
Fixed and programmable telephone keys 11
Fixed Automatic Call Distribution (ACD) Feature Keys 13
Terms you should know 15
Directory Numbers 16
Primary Directory Number 16
Individual Directory Number 16
Your telephone’s display 17
M3905 Call Center telephone display 17
Options List 18
Select a language 19
Change a Feature Key label 19
Adjust Screen contrast 21
Adjust volume 21
Choose Ring type 22
Select Call Log options 22
Use Live dial pad 23
Select Preferred name match 23
Set up area code 23
Enable Call timer 24
Select Date/time format 24
Enable Key click 24
Headset type selection 25
Use Headset port on call 25
Activate Headset port external alerter 26
Display diagnostics 26
Call Center Agent/Supervisor Features 27