Farallon Communications QMS 4525 - Manual (Page 131)

Sources of Support
A-5 QMS Customer Support
QMS Customer Technical Assurance (CTA)
QMS Customer Technical Assurance is available from 7 a.m. to 6
p.m., Central Standard Time, at (205) 633-4500 (US). You can also
fax questions to CTA at (205) 633-3716 (US). Please indicate whether
you would like a faxed or a phoned reply.
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If you call for assistance, have the following information ready so our
technicians can help you more quickly:
„
Your phone number, fax number, and shipping address
„
A description of the problem
„
The printer model
„
The type of host computer you are using
„
The type and version of operating system you are using
„
The interface you are using, and, if serial, the protocol
„
The application and version you are using
„ The emulation you are using
„ Your printer firmware version (listed on the status and start-up
pages)