Chapter 7: warranty, service, and tech support – Multi Tech Equipment MTA128ST User Manual
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Warranty, Service, and Tech Support
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Chapter 7: Warranty, Service, and Tech Support
Multi-Tech Systems, Inc. Warranty & Repairs Policies
Warranty
Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or
workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof
of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water, or power
surges or which have been neglected, altered, abused, used for a purpose other than the one for which they
were manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any
manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any
products which prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of
the purchase price. Defective products must be returned by Customer to MTS’s factory – transportation
prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES
WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.
Repair Procedures for U.S. and Canadian Customers
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View,
Minnesota factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial #_____________
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS in U.S. and Canada.
Please include, inside the shipping box, a description of the problem, a return shipping address (must
have street address, not P.O. Box), and your telephone number. If the product is out of warranty, a payment in
advance is required. Acceptable means of payment include credit card, wire transfer or a check in
U.S.dollars drawn on a U.S. bank.
For out of warranty repair charges, go to
COMPANY/Policies/warranty/
Extended two-year overnight replacement service agreements are available for selected products. Please call
MTS customer service at (888) 288-5470, or visit our web site at
/PARTNER/Programs/overnight replacement/
for details on rates and coverages.
Please direct your questions regarding technical matters, product configuration, verification that the product
is defective, etc., to our Technical Support department at (800) 972-2439 or email
Please direct your questions regarding repair expediting, receiving, shipping,
billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.