Motorola WE800G - Manual (Page 56)

TROUBLESHOOTING SECTION 4
SECTION 4, TROUBLESHOOTING 4-3
Software Solutions
I cannot access the Configuration Utility for the unit.
! Verify your Ethernet connection to the WE800G.
! Verify that you are using the correct version of Internet Explorer
or Netscape (Internet Explorer must be above version 5.2).
! Verify that the IP address of the PC being used to configure the
router is on the same network as the router’s configuration IP
address. The default IP address of WE800G is 192.168.30.1. If
after initial set up, the PC that’s used to configure the WE800G
has been assigned a different IP address by DHCP or assigned a
different static IP address which is not on the same 192.168.30.x
network, it may be necessary to do one of the following two
things:
! If the WE800G configuration utility needs to be accessed
“on-the-fly”. Write down the PC’s current IP address.
Temporarily change the PC’s IP address to static
192.168.30.10 (or something similar). Log into the WE800G.
Set the WE800G’s network address to DHCP or to a static
address that will be on the same network as the PC’s current
IP address and not a duplicate of any others on the network.
Record the new WE800G IP address (in case of DHCP, it can
be retrieved from the access point/wireless router after the
WE800G has restarted.) Restore the PC’s IP configuration.
Use the recorded new WE800G IP address to access the
WE800G configuration utility.
! If the WE800G configuration utility only needs to be accessed
occasionally: Temporarily change the PC’s IP address to
static 192.168.30.10 (or something similar). Log into the
WE800G. After configuring the WE800G, log out. Restore the
PC’s IP configuration.
! Verify you are entering the correct URL in the browser. The
default is http://192.168.30.1. If you think you have changed the
IP address used to configure the WE800G and cannot remember
it, you must reset the unit back to factory defaults. To do this,
press and hold the reset button for more the 5 seconds. This
clears the WE800G user settings, including User ID, Password,
IP Address, and Subnet mask.
! Once the WE800G is reset to factory default, re-verify the
Ethernet connectivity and IP address issues.