Hardware warranty in u.s, Obtaining technical support, Obtaining – Motorola T1/E1 User Manual

Page 65: Technical support, On pa

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Canopy  T1/E1 Multiplexer 

 

 

 

 

 

 

September 2004 

 

 

 

 

 

 

     

      T1/E1 Multiplexer FPGA Version 3.4 


Page 65 of 73 

process, will be submitted for non-binding mediation, prior to initiation of any formal legal process.
Cost of mediation will be shared equally. Nothing in this Section will prevent either party from
resorting to judicial proceedings, if (i) good faith efforts to resolve the dispute under these
procedures have been unsuccessful, (ii) the dispute, claim or controversy involves intellectual
property, or (iii) interim relief from a court is necessary to prevent serious and irreparable injury to
that party or to others.

General. Illinois law governs this license. The terms of this license are supplemental to any written
agreement executed by both parties regarding this subject and the Software Motorola is to license
you under it, and supersedes all previous oral or written communications between us regarding the
subject except for such executed agreement. It may not be modified or waived except in writing and
signed by an officer or other authorized representative of each party. If any provision is held invalid,
all other provisions shall remain valid, unless such invalidity would frustrate the purpose of our
agreement. The failure of either party to enforce any rights granted hereunder or to take action
against the other party in the event of any breach hereunder shall not be deemed a waiver by that
party as to subsequent enforcement of rights or subsequent action in the event of future breaches.

3.8.2 Hardware Warranty in U.S. 

Motorola U.S. offers a warranty covering a period of one year from the date of purchase by the
customer. If a product is found defective during the warranty period, Motorola will repair or replace
the product with the same or a similar model, which may be a reconditioned unit, without charge for
parts or labor.

IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY
DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR
OTHER DAMAGE ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT
(INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS,
BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION OR ANY OTHER
PECUNIARY LOSS, OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. (Some states do not allow the
exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation
may not apply to you.) IN NO CASE SHALL MOTOROLA’S LIABILITY EXCEED THE AMOUNT
YOU PAID FOR THE PRODUCT.

3.9 OBTAINING TECHNICAL SUPPORT 

To get information or assistance as soon as possible for problems that you encounter,
use the following sequence of action:

1. Search this document, the user manuals that support other modules, and the

software release notes of supported releases

a. in the Table of Contents for the topic.

b. in the Adobe Reader

®

search capability for keywords that apply.

2

2. Visit the Canopy systems website at

http://www.motorola.com/canopy

.

3. Ask your Canopy products supplier to help.

4. View and analyze event logs, error messages, and debug messages to help
isolate the problem.

5. Check release notes and verify that all of the Canopy equipment are on the
correct software releases per the correct software release notes.

2

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