International distributors – Multi-Tech Systems MT5634ZPX-PCI-V92 User Manual
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D Warranty, Service, and Technical Support
68
MultiModemZPX User Guide
For out of warranty repair charges, go to
Extended two-year overnight replacement agreements are available for selected
products. Please call MTS at 888 288-5470, extension 5308, or visit our web site at
for details on rates and coverages.
Please direct your questions regarding technical matters, product configuration, ver-
ification that the product is defective, etc., to our Technical Support department at
800 972-2439 or e-mail
Please direct your questions regarding repair expediting, receiving, shipping, bill-
ing, etc., to our Repair Accounting department at 800 328-9717 or +763 785-3500, or
e-mail
.
Repairs for damages caused by lightning storms, water, power surges, incorrect installa-
tion, physical abuse, or user-caused damages are billed on a time-plus-materials basis.
International Customers (outside U.S.A. and Canada)
Your original point of purchase reseller may offer the quickest and most economical
repair option for your Multi-Tech product. You may also contact any Multi-Tech sales
office for information about the nearest distributor or other repair service for your
Multi-Tech product:
In the event that factory service is required, products may be shipped, freight pre-
paid, to our Mounds View, Minnesota, factory. Recommended international ship-
ment methods are via Federal Express, UPS or DHL courier services, or by airmail
parcel post; shipments made by any other method will be refused. A Returned Ma-
terials Authorization (RMA) is required for products shipped from outside the
U.S.A. and Canada. Please contact us for return authorization and shipping instruc-
tions on any international shipments to the U.S.A. Please include, inside the ship-
ping box, a description of the problem, a return shipping address (must have street
address, not P.O. Box), your telephone number, and if the product is out of warran-
ty, a check drawn on a U.S. bank or your company’s purchase order for repair
charges. Repaired units will be shipped freight collect, unless other arrangements
are made in advance.
Please direct questions regarding technical matters, product configuration, verifica-
tion that the product is defective, etc., to our Technical Support department nearest
you, as listed at
., or e-
. When calling the U.S., please direct questions regard-
ing repair expediting, receiving, shipping, billing, etc., to our Repair Accounting
department at +763 717-5631 in the U.S.A., or e-mail
.
Repairs for damages caused by lightning storms, water, power surges, incorrect
installation, physical abuse, or user-caused damages are billed on a time-plus-
materials basis.
International Distributors
Procedures for international distributors of Multi-Tech products are on the Distribu-
tor Web site at
http://www.multitech.com/PARTNERS/login/
.