SATO MB400I - Manual (Page 17)

T
roubleshooting
12
32
Daily Care
13
33
13. Daily Care
Be sure to turn the power off and remove the battery pack before performing the
following operations.
■ Caring for the thermal head
2 Wipe off any smudges with a
cloth dipped in alcohol.
* Do not use thinner, benzene, or
kerosene.
Dispenser roller
Print condition
Smudged
Vertical stripes
Characters
printed diagonally
Blank
(not printed)
Cause
1 The head is dirty.
2 The rollers are dirty.
1 The head is dirty.
2 The head is defective.
1 The label guide position
is incorrect.
2 The rollers are dirty.
1 The RS-232C/USB
cable connection is
poor.
2 Infrared communication
error.
3 Bluetooth/wireless LAN
communication error.
4 The DIP switch settings
are incorrect.
5 The head is defective.
Countermeasures
1 Clean the head (See P. 33).
2 Clean the platen (See P. 34).
1 Clean the head (See P. 33).
2 Replace the head.*
1 Reset the label (See P. 17).
2 Clean the platen (See P. 34).
1 Check the RS-232C/USB cable
connections (See P. 24 and 25).
2 The distance between the PC and the
printer should be within 15-20 cm. In
addition, check that the PC is within a
30
° area vertically and horizontally (cone
shape) from the center of the printer
infrared communication sensor (See P. 26).
3 Check all settings.
4 Check the DIP switch settings
(See P. 48).
5 Replace the head.*
* : Contact your nearest service center or retail store.
■ When printing fails (automatic printing)
In direct sunlight or under illumination, the internal sensors may mis-operate (assuming
a label is present in the dispenser unit), and prevent printing. In such malfunction, either
shield the dispenser unit from harsh light, or operate using one of the following
methods.
1 Operation using manual printing
Switch to manual printing by specifying the dispenser operation mode.
(See P. 43)
2 Operate using operation 2 for the dispenser operation
Using the printer setup tool, switch the dispenser operation to operation 2.
When operation 2 is set for the dispenser operation, if harsh light is preventing
printing, print using the following procedure.
Press the PRINT button to switch to manual printing, and print one label. When printing
multiple labels, operate with manual printing until the designated number of labels are
printed.
While operating in manual printing mode, the STATUS LED alternates between lighting
green and orange (every 0.5 seconds).
1 Slide the cover release lever to
open the cover.
When in dispense mode printing, first
slide the dispenser unit to the
continuous printing mode position. (See
P. 21)