Document Outline

• Basic Usage Instructions
  • The optiPoint 500 economy/basic/standard
  • optiPoint500advance control panel with optiPoint key modules
  • How to use this user guide
• How to activate functions
  • ... directly
  • ... via the Service Menu
  • ... using a function key
  • Which functions can be used?
    • Basic and enhanced functions
    • Additional multiline and team functions
    • Additional executive/secretary functions
  • How to make best use of your telephone
• Answering calls and Making calls
  • Answering a call with the handset
    • Ending a call:
  • Answering a call via the speaker key (speakerphone)
    • Ending the call:
    • Notes for speakerphone mode:
  • Open listening
    • To activate:
    • To deactivate:
  • Switching to speakerphone
  • Switching to the handset
  • Using the call waiting function
    • Activating/deactivating call waiting
    • Answering the waiting call
      • Ending the waiting call, resuming the first call:
  • Using the mailbox
    • Retrieval from mailbox
      • Meaning of the display:
    • Answering a callback request
    • Deleting mailbox entries
    • Terminating mailbox retrieval:
  • Using the mailbox function (optional)
  • Timed reminders
  • Incoming call on loudspeaker (voicecalling)
  • Activating/deactivating stop voice calling
  • Answering a call on the headset
    • Ending the call:
  • Activating/deactivating do not disturb
  • Malicious call holding
• Making calls
  • Dialing with the handset off-hook
    • The called party is busy or does not answer:
  • Dialing with the handset on-hook
    • The called party answers. The call is on your speaker:
    • The called party is busy or does not answer:
  • Suppressing your number on called party’s display
  • Direct call to a colleague via loudspeaker (voice calling)
  • Entering commands with tone dialing (DTMF suffix dialing)
• Calling several persons simultaneously
  • Making a second call (consultation)
    • Release the second call – return to the first call:
  • Alternating between two calls (toggling)
    • To switch to the waiting party:
    • Release the present call – return to the other call:
    • Setting up a conference call:
  • System-supported conference
    • Setting up a conference
      • Starting a conference from a single call
      • Setting up a conference from a consultation call
      • Setting up a conference from a waiting call
    • Expanding the conference
      • Calling and adding another user
      • If the new user does not answer:
      • Expanding the conference from a consultation call
      • Accepting a waiting call and adding it to the conference
    • Transferring the conference
    • During the conference
      • Viewing member information
      • Disconnecting the last member added
      • Putting the conference on hold
  • Transferring a call
    • Extending the call with prior announcement:
    • Extending the call without prior announcement:
  • Using the switchover button
    • Waiting call
    • Toggling
    • Consultation
    • Group call
• Using saved numbers to make calls
  • Using a call list (missed calls)
    • Viewing the call log
      • The first call in the call log is displayed:
      • Displaying further calls from the list:
      • Ending call log viewing:
    • Dialing a number from the call log
    • Deleting an entry from the call log
  • Saved number redial
    • The other party answers:
  • Last number redial
    • The other party answers:
  • Dialing with repertory keys
    • The other party answers:
  • Dialing with individual speed dialing numbers
    • The other party answers:
  • Dialing with system speed dialing numbers
• Making project calls
  • Setting up a project call
  • Call duration display
• If you do not get through...
  • Using the callback function
    • Storing a callback request
    • Answering a callback request
    • Rejecting a callback request
    • Checking/cancelling saved callbackrequests
      • Canceling an entry that is displayed:
      • Ending:
  • Camping on a colleague’s call
  • Overriding a colleague’s call (intrude)
• Telephone settings
  • Adjusting the ringing tone volume
  • Adjusting the ringing tone pitch
  • Adapting the speakerphone function to the acoustics of your room
  • Setting the volume of the alerting tone
  • Backlit Display
  • Adjusting the display contrast (only HiPath 4000)
  • Adjusting the angle of the display
  • Locking your telephone
    • Preventing unauthorized dialing:
    • Enabling the telephone again:
  • Selecting the language for user prompts (displays)
    • Selecting a language:
• Storing numbers, system functions andtimedreminders
  • Storing a repertory dialing number on a key
    • If you made a mistake during input:
  • Storing a number for redialing
    • Storing a caller’s number or a number thathasbeendialed
    • Storing any number
  • Saving individual speed dialing numbers
  • Saving a function on a key
  • Saving timed reminders
    • Cancelling a saved reminder:
• Checking the telephone
  • Checking its functionality
  • Checking the assignment of functions to keys
• Forwarding calls
  • Using call forwarding
    • Fixed forwarding
      • Programming/changing a forwarding destination
      • Activating/deactivating fixed forwarding
      • Deactivating fixed forwarding in the idle menu
      • Activating and deactivating with call forwarding key
      • Deleting the destination for fixed forwarding
    • Variable forwarding
      • Selection of a variable forwarding type
      • Programming/changing the forwarding destination
      • Deleting a forwarding destination
      • Activating variable forwarding
      • Deactivating variable forwarding
      • Checking forwarding
      • Deactivating variable forwarding in the idle menu
      • You can also deactivate the following variable forwarding types in the idle menu:
    • Activating and deactivating forwarding using switch
    • Automatic call forwarding
  • Forwarding calls for a different terminal
    • Storing a destination for another telephone/activating call forwarding
    • Storing a destination for fax, PC or busy/ activating call forwarding
    • Checking/deactivating call forwarding for another telephone
      • To deactivate:
      • To check:
    • Checking/deactivating call forwarding for fax, PC or busy
      • To deactivate:
      • To check:
    • Changing call forwarding for another terminal
• Using a different telephone inthesamewayasyourown
  • Logging on to a different telephone
    • Identifying yourself with PIN and dialing
      • Entering the PIN for your own HiPath4000 or Hicom 300 E/H system:
      • Entering the PIN for another HiPath4000 or Hicom 300 E/H system area within the integrated network:
      • Dialing after (successful) identification:
      • Call forwarding - follow me after successful identification
    • Identification with the chip card
      • At another HiPath4000 or Hicom 300 E/H system in the integrated network:
  • Deactivating identification at the other telephone
    • If you logged on with a PIN:
    • If you logged on with a chip card:
• Relocating with the telephone
  • Disconnecting the telephone from its present station line
  • Reconnecting the telephone at the new station line
• Making multiline and team calls
  • Using line keys
    • The different states of line key lamps
  • Preview
    • Activating the preview function
    • Deactivating the preview function
  • Taking calls on line keys
    • Taking calls in the order offered
    • Taking calls with priority
  • Activating/deactivating ringer
    • With the Ringer Cutoff key configured:
    • Via the Service Menu:
  • Dialing with line keys
    • Dialing with automatic line seizure:
    • Dialing with selectable line seizure:
  • Identifying the line used
    • With the Show Used Line key configured:
    • Via the Service Menu:
  • Alternating between different lines
    • Ending a call on a line key
    • Adding another party to a line (conference)
  • Privacy
    • Allowing override
      • With the privacy key configured:
      • Via the Service Menu:
    • Preventing override
      • With the privacy key configured:
      • Via the Service Menu:
    • Terminating a connection on a line key
  • Holding a call on a line key and picking it up again
    • Placing on hold:
    • Resuming the call:
  • Holding a call on a line key exclusively and picking it up again
    • Placing on hold:
    • Resuming the call:
  • Picking up a held call
  • Forwarding calls for lines
    • Storing and activating variable callforwarding for a line
      • With the call forwarding key:
    • Storing and activating a fixed call forwarding destination for a line
    • Activating fixed call forwarding for a line (without storing)
      • With the call forwarding key:
      • Via the Service Menu:
    • Cancelling the fixed call forwarding destination
    • Deactivating call forwarding for a line
      • With the call forwarding key:
      • Via the Service Menu:
  • Taking calls for colleagues in a team
    • Telephone in the idle state:
    • In the course of a call:
    • Ending the waiting call – back to the first:
  • Picking up a specific team call
    • Having the number of the called station displayed
  • Taking a call in a hunt group
  • Removing station from hunt group/ addingstationtohuntgroup
  • Automatic parking and resumption of a call
    • Parking the call:
    • Resuming the call:
  • Manual parking and resumption of a call
    • Parking:
  • Picking up a call on hold
  • Calling a team member directly
    • The lamp statuses of direct station selection (DSS) keys
    • Calling a direct station selection (DSS) user
      • The lamp is not lit – the user is not making a call:
      • The lamp is lit – the user is making a call:
    • Taking a call for a direct station selection (DSS) user
• Making calls in an executive/secretary team
  • Calling executive or secretary’s office
    • The lamp statuses of direct station selection (DSS) keys
    • Making a call to the executive/secretary
      • Lamp is not lit – the secretary is not making a call:
      • Lamp is lit – the secretary is making a call:
  • Taking a call for the executive in the secretary’s office
    • Taking a call for the executive during a call in progress
      • Terminating the call – returning to the first call:
  • Extending a call to the executive
    • Extending the call with prior announcement:
    • Extending the call without prior announcement:
  • Forwarding calls directly to the executive
    • To activate:
    • To deactivate:
  • Taking a call on the executive’s telephone
  • Taking calls for other executive/ secretaryteams
  • Using second telephone for executive
    • Parking a call at the first telephone:
    • Resuming a call at the second telephone:
  • Activating/deactivating call waiting for executive
  • Calling a messenger
  • Using the call signal function
  • Designating a deputy for the secretary
    • To activate deputy:
    • To deactivate deputy:
  • Dealing with error messages on the display
    • Possible cause:
    • Possible response:
    • Possible cause:
    • Possible response:
    • Possible cause:
    • Possible response:
    • Possible cause:
    • Possible response:
    • Possible cause:
    • Possible response:
    • Possible cause:
    • Possible response:
    • Possible cause:
    • Possible response:
  • Who to contact if a problem occurs
• Labeling, documentation and accessories
  • Labeling Key Fields
  • Attaching a Station Number Label
  • Documentation
  • Accessories
• Advice for users
  • Care of the telephone
  • Troubleshooting
    • There is no response after a key has been pressed:
    • No ringing tone when an incoming call is received:
    • You cannot dial a number:
    • The time shown on the display is not correct:
    • All other faults:
• Index