Troubleshooting guide – StarTech.com SV1115IPEXT User Manual

Page 55

Advertising
background image

51

Troubleshooting Guide

The following messages will appear in the system log on the Status
screen in the Web interface and may help to diagnose problems with
the modem configuration.
Starting PPP (for auth) on port…
Modem is connecting and the PPP login process is starting.
Modem hang up. Resetting
The connection has been closed or terminated unexpectedly.
Timeout during login process. Giving up
The PPP client connecting over the modem has waited too long to
complete the authentication process or supplied an invalid user name
and/or password.
Modem init chat script failed
The modem did not respond to the initialization string from the
SV1115IPEXT. You may need to change the init string or verify the
cabling and modem status.
Modem init okay
The modem has responded appropriately to the init string.
Saw PPP startup from client
A PPP authentication has occurred and a session has started.
Phone line rings
An incoming call has been detected by the modem.
Modem answers: xxxxxxxxx
The connection speed and protocol used for a connection, as reported
by the modem. The exact contents of the message will vary depending
on the modem make and model. Using Optional Serial Remote Control
(R-Port) Modules.

Advertising